Site Managers play a pivotal role in hygiene and sanitation solutions to ensure high cleanliness and operational efficiency. Their responsibilities require extensive industry experience, team leadership, and a deep understanding of service delivery excellence.
Jerry, who has been with Ecowize for over 20 years, shares valuable insight into his career, showing the company’s commitment to optimal cleanliness, hygiene, and safety standards.
A Conversation with Jerry at Ecowize
He began as a Hygiene Operator in 2002. Then, in 2005, he moved into a Supervisor position. In 2013, his exceptional leadership and operational skills led to his Site Manager promotion.
“As a site manager, I ensure that we deliver food safety and cleanliness to our clients on time, every time.”
Key Responsibilities
Jerry’s responsibilities are varied, focusing on:
- Overseeing operations
- Managing teams
- Building strong customer relationships
- Ensuring timely delivery of food safety and cleanliness
- Building positive client relationships to address concerns and explore business expansion
- Managing staffing and training programmes to equip team members with the necessary skills and resources
A Day in the Life of Jerry
“My day starts with checking emails and attending meetings to align our cleaning schedules with production plans, ensuring minimal disruption.”
He actively engages with clients to address concerns and aligns cleaning schedules with production plans to minimise disruptions. His role sometimes requires night shifts to oversee operations and ensure compliance.
Challenges and Achievements
During Jerry’s time, he has successfully tackled various challenges with resilience and innovative solutions. One significant challenge he faced involved implementing Ecowize’s proprietary “10 Steps of Cleaning” procedure.
This procedure, designed to elevate cleaning and hygiene standards, required Jerry to effectively communicate with his team and ensure its seamless integration into daily operations. Initially, some team members were resistant and questioned the need for change. However, Jerry navigated this challenge through open dialogue and highlighted the benefits of cleanliness and compliance procedures.
Jerry’s proactive leadership and dedication were influential in overcoming this challenge. His ability to foster understanding and commitment among his team members ultimately led to successfully implementing the new cleaning protocol, enhancing operational efficiency and client satisfaction.
Health and Safety
Jerry prioritises health and safety above all else. He conducts thorough risk assessments, ensuring all equipment and processes adhere to strict safety protocols. One significant incident involved a steam leak in a cooking department, which posed a severe hazard to the team.
“There was a leak of steam, and our guys were exposed to it unknowingly,” Jerry recalls. “Once we became aware, we immediately sent the affected team member for medical attention to ensure their well-being.”
His quick response and adherence to safety procedures emphasise Jerry’s proactive approach to maintaining a safe working environment.
Skills and Qualifications
“Leadership, communication, and adaptability are crucial in my role as Site Manager. These skills help me manage teams effectively and navigate client relationships.”
These skills ensure continuous improvement in service delivery and client satisfaction. His career at Ecowize highlights his invaluable experience and deep understanding of industry-specific challenges and solutions.
Jerry's Insights and Advice
Jerry finds motivation in driving operational excellence and fostering a supportive work environment. He emphasises the importance of supporting his team, providing necessary resources, and maintaining a positive work culture. For aspiring site managers, Jerry advises cultivating resilience, embracing challenges as opportunities, and continually refining leadership skills.
In Conclusion
“My tenure as a site manager at Ecowize reflects our commitment to excellence and client satisfaction in the hygiene and sanitation industry.”
Jerry’s ongoing commitment represents dedication, innovation, and leadership in maintaining high hygiene and sanitation management requirements. His insights and experiences contribute significantly to Ecowize’s commitment to safeguarding consumer safety and compliance.
Ready to join the team? Explore career opportunities in hygiene and sanitation management at Ecowize today!